DOUGLASB
THANK YOU FOR YOUR LAST POST STATING THAT YOUR INTENT WASN’T TO BASH ANYONE . WE APPRECIATE YOUR KIND WORDS.
HERE IS THE PERSPECTIVE THAT WE HAVE ON THIS MATTER.
1: YOU ORDERED A PARTS KIT FOR A PENOBSCOTT BOW FROM OUR DEALER
2: WE SENT YOU THAT PARTS KIT. PLEASE BEAR IN MIND NO 2 PIECES OF WOOD EVER LOOK THE SAME. HENCE WE SENT YOU EXACLTY WHAT WAS ORDERED .
3: ACCORDING TO YOUR EMAILS TO US, YOU INDICATED YOU WERE TILLERING THE BOW STAVE FROM THE BACK SIDE. WHY DID YOU START CARVING ON THE BOW IF YOU THOUGHT YOU HAD THE WRONG PRODUCT?
4: WE EMAILED YOU BACK THREE TIMES WITH THE PROPER INSTRUCTIONS , HOWEVER, OBVIOULSY OUR EMAILS WENT INTO YOUR SPAM FOLDER AND YOU DID NOT RECEIVED THEM. ALSO WE DID NOT RECEIVE A PHONE CALL FROM YOU EVEN THOUGH OUR BUSINESS CARD WAS IN THE PACKAGE.
5: IN THE NAME OF GOOD WILL, I AM WILLING TO SEND YOU ANOTHER PENOBSCOTT KIT AT NO CHARGE . PLEASE DO CHECK YOUR SPAM FOLDER FOR EMAILS AND CALL US IF YOU NEED HELP WITH THIS PROJECT.
RUDDERBOWS DOES MAKE VERY GOOD PRODUCTS AND WE STRIVE TO DO OUR VERY BEST IN ALL ASPECTS OF BUSINESS. WE PROVIDE GREAT CUSTOMER SERVICE AND SUPPORT, BUT CANNOT DO THIS IF THE CUSTOMER CANNOT COMMUNICTAE WITH US.
MR. DOUGLASB, PLEASE GIVE US A CALL WITH YOUR ADDRESS AND WE WILL SHIP YOU OUT A NEW KIT.
